General Frequently Asked Questions

1. How can I get a sample?

The sample can be free, and the freight will be in charge of you. After payment done, we will arrange samples for you

2. Can you customize?

Sure, color,fragrance,weight,shape,package all can be customized as request.

3. What's your payment term?

Normally our payment term is 30% before order, 70% pay off before shipment, also you can arrange payment by paypal or western union.

4. What's your production lead time ?

Normally the production lead time is 2~7days after order confirmed, if you are urgent, it can be faster.

5. Can you accept private label?

1).Yes, private label is available, we can customize for you as request.

2).Sure, OEM is available, you can put your logo on the box and labels.

3). you can send us your artwork to do print directly, also we have professional design team, we can design for you according to your picture ,sample or ideals.

Can you tell me more information about the product ?

you can please check the product list with the details, and let me know which one you prefer?

Can you send me some real shot pictures of the product ?

Yes, of course, please check the pictures and videos, just let me know how many you need ?

What is the function of the product ?

It can work as……, and how many you need to take as sample?

Can this natural material lamp be used outdoors?

It can be used, but not for a long time. After all, it is a natural material and cannot withstand long-term wind, sun and rain. In order to prolong the service life, it is strongly recommended to use it indoors or on non-open-air courtyard balconies.

I want to get your product catalog

Hello, please check our product catalogue. I have marked the best-selling models and the countries where they are sold for your reference.
Do you need to take some samples?

About production

Can we print our logo on the box?

Yes, 1, MOQ for printing logo is: xxxpcs. 2, Economic option: printed sticker with logo on box with no MOQ.

Are you provide customize packaging?

Yes, we accept custom packaging order.

Are you able to provide custom packaging?

Yes, Customized package is welcome!

Can customize my own brand?

Yes, would you please show me your design and request, so that I can check if  the design is okay and I will get the best price for you.

Can I add logo sticker?

Yes, how many colors your logo will be ? If there is any photo to have a look at then we can check the cost.

How long is the production time?

According to the order quantity of styles and order time. In the off-season, 1 40HQ takes about 15-20 days. In peak season, it may take 25-30 days for a 40HQ. It's already the peak season now. We need to place the order asap so that I can help you to arrange the fastest delivery date. But if place order in busy season, need to double confirm.

What is your fast production delivery ?

we usually need 7-10 working days for delivrey time, but if you have any special or urgent order, I will try help to apply for a top urgent order with faster delivery time for you, my friend.

When's the delivery time?

Could you advise the quantity of your order so that I can confirm the correct delivery date for you?

How long is the general production date?

Our production time will be around 20-35 days for lamp shade and 45-55 days for lamps.

What is the standard production time for each order?

As normally 10-15 working days but it depends on the order requirements!


What's new products recently?

We did investigate the market recently and have some new products to share with you.

Could you tell me which one is selling well recently?

We would like to share with you a series of hot style, which is very novel and our sales champion this month. I enclose the picture and our preferential price for your reference. I believe that you can certainly win very good sales in your area.

Do you have factory audit?

Yes, we have BSCI, ICTI audit reports. However, it depends on whether you only need the BSCI/ICTI reports, or you need to go through the entire inspection process. The cost and preparation time depends.

Do you have any factory aduit report?

We have BSCI factory aduit, welcome to visit our factory any time.

What is your main market?

Our main market is European, America, Japan and South America. Actually we have customers all over the world, so our products have almost all certificates that customers need.